MAINTENANCE
Tips to Try Before Submitting a Maintenance Request
There are a lot of common maintenance issues that can often be fixed without even sending a licensed repair person out to the property. We want to save you time and money by providing these instructions on how to resolve a lot of these frequent maintenance issues.
Below are some common maintenance problems that occur and some easy step-by-step solutions.
When You Should Submit a Maintenance Request
If you have a maintenance issue, you need to go through the proper channels so accurate documentation is on file for everyone. A maintenance issue is only an emergency if it materially affects the physical health or safety of an ordinary tenant.
It is appropriate to call 911 if your emergency involves the following:
- Causes immediate danger to life or health
- Involves a fire inside or outside the rental home
- An intrusion or burglary
- A problem with the gas line (call the gas company and, if necessary, 911)
Once you have talked to the right emergency responder/dispatcher, then you should submit a maintenance request online through the Tenant Portal. These are non-emergency issues that may arise and do not necessitate calling 911:
- Appliances becoming disconnected from power
- A leaky roof after a rainstorm
- A leaky kitchen sink
- A backed-up toilet (if there is more than one toilet in the house this is NOT an emergency).